Right of Withdrawal
Any customer has the right to revoke his / her contractual statement without stating reasons within 2 weeks by either sending a receipt of the goods in writing (e.g. Letter, e-mail, fax) or by returning the goods. This period begins at the earliest on the day after payment has been received along with a copy of these instructions in written form. The prompt return of said merchandise or order satisfies a preservation of the revocation period.
Cancellations can be send to:
Cancellation Consequences
In the event of an effective cancellation the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In case the customer cannot return the received goods and services in total or in part or only in deteriorated condition, the customer has to, if applicable, provide compensation insofar. This does not apply for the delivery of goods, if the deterioration of the goods were due exclusively to their inspection - as would have been possible for you in a retail shop for example. Incidentally the customer can avoid the obligation for compensation by not using the goods, as if they were his/hers property, and by refraining from doing anything, that could impair their value. Items that are capable of being shipped are to be returned. The customer is responsible for the cost of said return, if the supplied commodity corresponds to the ordered and if the price of the good does not exceed 40 Euro, or if the customer at the time of the return has not yet been reimbursed for the return or if a contractually arranged payment installment has not yet been rendered. The costs of return delivery are otherwise gratis for the customer. Goods that can be dispatched as parcels have to be returned at our risk and expense. Goods that cannot be returned as parcels will be collected from your address. Obligations for refunding of payments must be fulfilled by you within 30 days after dispatch of the customer’s declaration of cancellation.
