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Artwizz
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Products
Can I use the PowerPlug to charge my smartphone or tablet?
Yea, you can. All manufacturers now support the same USB specification. Nevertheless, should your device not charge with the PowerPlug, we are happy to give you your money back or replace the charger.

last update 23.03.2016
Where can I download the compatibility list for the PowerPlug?
You don't need it any more. In the meantime, almost all manufacturers have the USB standard, which also supports the PowerPlug.

last update 23.03.2016
Why do the ScratchStopper or SecondDisplay screen protectors not cover the entire iPhone and iPhone 6 Plus display?
This is not possible with the usual screen protection due to the curved screen. However, the flat front is always protected - not only in the case of the iPhone. Alternatively, we offer the ScratchStopper Frame, the curved screen protection film and the CurvedDisplay (curved glass protection).

last update 23.03.2016
Is there screen protection for the iPhone 6 and iPhone 6 Plus, which frames the entire screen including the curved edge?
Yes, the ScratchStopper Frame and the CurvedDisplay. Both are curved and hence ideally suited for the curved iPhone 6 / iPhone 6s screen. Both the protective film and glass protection are invisible after application and fully adhere tack-free thanks to static cling.

last update 23.03.2016
Can your screen protectors be removed without leaving behind any residue? | How do I remove the foil?
Yes, just pull it off or first lift up using a piece of sellotape. If this doesn't work, please write to us at look@artwizz.com.

last update 23.03.2016
Is it possible to remove the SecondDisplay and re-apply it?
No, the SecondDisplay cannot be repeatedly superimposed. With repeatedly usable glass protection, the grip would not be strong enough to guarantee unlimited screen protection. Once it has been firmly attached, it cannot be re-used.

last update 23.03.2016
I am looking for a foil / protective case for X or Y. Do you offer this?
The available products are all displayed on our website or can be found via the search function. If your smartphone or tablet model is not included, feel free to contact us personally at look@artwizz.com and notify us of your model. However, please bear in mind that we cannot manufacture accessories for every device.

last update 23.03.2016
Is product X or Y available in any other colors?
The available colours are also all displayed on the product page. If your colour is not included, feel free to contact us personally at look@artwizz.com and suggest your favourite colour to us.

last update 23.03.2016
Is the magnetic clasp hazardous to Eurocheque or similar cards?
No, the magnets do not normally impair the magnetic stripes of your cards.

last update 23.03.2016
Where can I order spare batteries for my Induction Charger?
The induction charger requires battery packs which unfortunately are no longer manufactured. The Induction Charger Pro can be powered by standard AAA batteries. To replace, just undo the two screws.

last update 23.03.2016
Do the Artwizz iPad covers have the Sleep-Wake function (Smartcover)?
Yes, this function is fully supported!

last update 23.03.2016
Are your screen protectors applied to the smartphone adhesively?
No, our protective film grips thanks to static attraction and is hence devoid of chemical adhesives and/or adhesive residues.

last update 23.03.2016
Does Artwizz offer a manufacturer's warranty on its products?
Of course, the statutory warranty applies. We look into each issue on a case by case basis. Have an issue? Simply get in touch at look@artwizz.com. We're happy to find a solution that works for you.

last update 23.03.2016
In which shop can I have a look at product X or Y?
Simply use our shopfinder at http://artwizz.com/de/wheretobuy. It shows you your geographically nearest retailer with Artwizz products.

last update 23.03.2016


Online Shop
Can I have my order from the online shop delivered direct to a DHL Packstation?
Yes, that's no problem at all!

last update 23.03.2016
I have a problem with my order. Who can I turn to for help?
We're happy to help! Just get in touch with our support team. They can be reached at support@artwizzstores.com.

last update 23.03.2016
Are there a returns slip? Will Artwizz bear the costs of returns?
No, unfortunately, we cannot cover the cost of returning an item. So before you return something, perhaps we can jointly find a solution for you. Simply write to us at look@artwizz.com. We will be pleased to help.

last update 23.03.2016
We wish to order a large quantity. Is a discount possible?
This varies from case to case. We wish to respond individually to each enquiry rather than offer standard solutions. We would be happy to help. Just send us an email at look@artwizz.com.

last update 23.03.2016
Can I get a gift receipt with my order?
Not normally, since we use and enclose the invoice as the packing slip. However, in the case of special wishes and matters, please contact store@artwizz.com.

last update 23.03.2016
How and when will I be reimbursed if I return something?
All returns are processed within 48 hours after receipt. Refunds are made directly after processing and in the same way the payment was received. In the case of PayPal, settlement occurs immediately, exactly like a credit card payment. With bank transfers, expect an additional processing day on account of the transfer.

last update 23.03.2016
The cost of shipping abroad is too expensive. Are you able to ship any cheaper?
Unfortunately, this is not possible. We only ship with DHL assured packages with tracking information to guarantee you greater security of delivery!

last update 23.03.2016
What are the shipping costs?
In Germany, the shipping costs are 3.99€. Free shipping on orders in Germany over 19.98 €. For all other countries you will find an overview of shipping costs on the following website: http://artwizz.com/de/shipping

last update 23.03.2016
Do you deliver to country X or Y?
Artwizz delivers almost worldwide. You will find the list of countries we deliver to in the section on shipping costs at http://artwizz.com/de/shipping. If your country is not on the list, please contact us direct at store@artwizz.com.

last update 23.03.2016
I have a faulty product. Who can I turn to for help?
Simply contact the retailer from whom you purchased the respective product. If they are not in your vicinity, or are unwilling to exchange the product, feel free to contact us. Simply send us the faulty product with the invoice. Our address is: Artwizz GmbH, Bessemerstraße 38-42, 12103 Berlin.

last update 23.03.2016
How long is the delivery time to X or Y?
Delivery within Germany generally takes 1-2 days. You will find more information on this in the overview of shipping costs at: http://artwizz.com/de/shipping

last update 23.03.2016
Can I return an article if I don't like it?
If you purchased the product from our online shop, this is not a problem! Simply send it back to us without giving reasons within 30 days of receipt. If you purchased it from a retailer, the product is returnable to this retailer.

last update 23.03.2016


Other Requests
We are retailers and wish to sell articles made by Artwizz. Where can we procure the goods?
It would be our pleasure to arrange a private meeting with one of our distributors. For all other queries and detailed information, please consult look@artwizz.com.

last update 23.03.2016
We are an authority | association | university. Can we order on invoice?
Yes, this is possible! We are delighted if authorities | associations | universities are interested in our products. Ideally, contact us personally via email at look@artwizz.com.

last update 23.03.2016
Is it also possible for me to purchase or collect products directly from your offices?
Unfortunately, this is not possible. But you will find our products throughout Germany. Search for the retailer in your vicinity easily with our shopfinder: http://artwizz.com/de/wheretobuy

last update 23.03.2016
We are a company and wish to order several bags with a LOGO.
We are always open to new ideas and exciting challenges. Please just get in touch at look@artwizz.com.

last update 23.03.2016
We are retailers. Would you consider listing us on Artwizz.com?
Please just get in touch with us at look@artwizz.com. We will gladly deal with your query promptly.

last update 23.03.2016