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          You have a question? Then first take a look at our "Frequently Asked Questions". Perhaps you can find the answer you are looking for quickly. If not, you can, of course, contact our support team.

          Online Shop
          • Can I have my order from the online shop delivered direct to a DHL Packstation?
            Yes, that's no problem at all!
            last update 23.03.2016
          • I have a problem with my order. Who can I turn to for help?
            We're happy to help! Just get in touch with our support team. They can be reached at
            last update 23.03.2016
          • Are there a returns slip? Will Artwizz bear the costs of returns?
            No, unfortunately, we cannot cover the cost of returning an item. So before you return something, perhaps we can jointly find a solution for you. Simply write to us at We will be pleased to help.
            last update 23.03.2016
          • We wish to order a large quantity. Is a discount possible?
            This varies from case to case. We wish to respond individually to each enquiry rather than offer standard solutions. We would be happy to help. Just send us an email at
            last update 23.03.2016
          • Can I get a gift receipt with my order?
            Not normally, since we use and enclose the invoice as the packing slip. However, in the case of special wishes and matters, please contact
            last update 23.03.2016
          • How and when will I be reimbursed if I return something?
            All returns are processed within 48 hours after receipt. Refunds are made directly after processing and in the same way the payment was received. In the case of PayPal, settlement occurs immediately, exactly like a credit card payment. With bank transfers, expect an additional processing day on account of the transfer.
            last update 23.03.2016
          • The cost of shipping abroad is too expensive. Are you able to ship any cheaper?
            Unfortunately, this is not possible. We only ship with DHL assured packages with tracking information to guarantee you greater security of delivery!
            last update 23.03.2016
          • What are the shipping costs?
            In Germany, the shipping costs are 3.99€. Free shipping on orders in Germany over 24.98 €. For all other countries you will find an overview of shipping costs on the following website:
            last update 06.08.2018
          • Do you deliver to country X or Y?
            Artwizz delivers almost worldwide. You will find the list of countries we deliver to in the section on shipping costs at If your country is not on the list, please contact us direct at
            last update 23.03.2016
          • I have a faulty product. Who can I turn to for help?
            Simply contact the retailer from whom you purchased the respective product. If they are not in your vicinity, or are unwilling to exchange the product, feel free to contact us. Simply send us the faulty product with the invoice. Our address is: Artwizz GmbH, Bessemerstraße 38-42, 12103 Berlin.
            last update 06.08.2018
          • How long is the delivery time to X or Y?
            Delivery within Germany generally takes 1-2 days. You will find more information on this in the overview of shipping costs at:
            last update 23.03.2016
          • Can I return an article if I don't like it?
            If you purchased the product from our online shop, this is not a problem! Simply send it back to us without giving reasons within 30 days of receipt. If you purchased it from a retailer, the product is returnable to this retailer.
            last update 23.03.2016
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